Returns & Refund Policy
Returns & Refund Policy
At Maison Étoilé Paris, we want you to feel confident about every purchase.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must be:
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Unworn and unwashed
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In its original condition
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Returned with its original packaging
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Free from stains, damage, odours or signs of use
Discounted and promotional items are eligible for return under the same conditions unless the product is clearly identified as a personalised or non-returnable item before purchase.
How to Request a Return
Email support@maisonetoileparis.com with:
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Your order number
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The item you wish to return
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The reason for the return
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Photos if the item is damaged, faulty or incorrect
Our customer support team will reply with the return instructions and authorised return address.
Please do not return an item before receiving return instructions from our team.
Return Shipping Costs
Customers are responsible for return shipping costs when returning an item because of a change of mind, sizing preference or colour preference.
If the item received is damaged, faulty or different from the item ordered, Maison Étoilé Paris will cover the reasonable return or replacement costs.
We recommend using a tracked shipping service. Maison Étoilé Paris cannot be responsible for return parcels that are lost before reaching the authorised return location.
Refunds
Once the returned item has been received and inspected, we will notify you by email.
Approved refunds will be issued to the original payment method, normally within 5–7 business days after inspection. Your bank or card provider may require additional processing time before the refund appears in your account.
Original express delivery charges, where applicable, are not refundable unless the item was faulty, damaged or incorrectly supplied.
Exchanges
Exchanges for another size or colour are subject to availability.
Contact support@maisonetoileparis.com before returning the product. If the requested replacement is unavailable, a refund may be offered instead.
Damaged, Faulty or Incorrect Items
Please inspect your order after delivery.
Contact us promptly if your item is damaged, faulty or incorrect. Include your order number and clear photographs so that we can arrange an appropriate replacement or refund.
This policy does not limit any statutory consumer rights that may apply to your purchase.
Order Cancellations
Contact us as soon as possible if you need to cancel an order.
We cannot guarantee cancellation after an order has entered processing or has been dispatched. After delivery, the order can be returned according to this policy.